repair shop dispute Options

[JasonX]

yep, it has started. this automotive repair company on their website were advertising fully rebuilt engines. so, i called the guy and he said he would even port & polish for free. i took the car there next day and he wasn't there. The front desk lady gave me my receipt and took the car. The receipt said used long block, but with the price he told me on the phone, so I didn't make much of it considering rebuilt engine is still a used engine. Next day he calls me, once he already got the engine out, and says he can't port & polish or it'll void the warranty. But, before he said it wouldn't void any warranty. He said he'll do it but no warranty. so, i got stuck since the engine was already out. Then when i went to pick up my car, i saw that the engine was dirty and it was not even rebuilt, just reconditioned (this was after i paid). he didn't even walk me to my car to show me the engine. he said he's website is for remanufactured only, which was the only advertisement i saw on his website. so anyways, today i filed a complaint with both BAR and BBB. we'll see what happens. i said on there that i would either like them to put back my old engine back and give me the refund or put in the rebuilt engine with no additional charge. do you guys think i have a chance? I hope you guys don't go through what i am going through right now, so make sure you look real into it. if you think you did, look into it again.

this is the website below. please let me know if it's also misleading to you:

www.academyauto.com

thanks

This post has been edited by JasonX: Dec 24, 2007 - 1:05 AM

[lagos]

The following services are included:

* Exchange your long block with a re-manufactured long block
* Replace all moving parts within the block with only the finest quality parts or re-manufacture to original specifications
* Clean, pressure test and magnaflux (X-ray) the entire block to find any cracks
* Bore and hone all cylinders
* Install new cam bearings and brass freeze plugs and oil galley plugs
* Grind crankshaft
* Install new pistons and rings
* Install new timing chain or belt and gears
* Install new oil pump
* Three angle valve job on cylinder head
* Install new brass valve guides and seals
* Install new camshaft or re-manufacture to original specifications
* Replace spark plugs, antifreeze, motor oil and filter
* Set timing and idle
* All other parts on your engine, including oil pan and valve covers, are removed from your engine and installed on the re-manufactured engine
* Sales tax on all parts and waste disposal fees is additional.

it sounds like they do give you a rebuilt motor, but reuse your old valve cover, oil pan, etc... so that might explain why things look dirty. have you tried talking to them directly to tell them that you are not happy with what you got? most of the time if your talk (dont yell or get angry) and just tell them what you expected from their service, they will listen.

post some pics of your new engine bay.